Upto 20% off on selected items in store and online for a limited time.

FAQs


How do I create an account with Vleien?

Registering on our website is easy. You can create a unique account by going through the following steps:
- Click on the ‘Login’ sign
- Click on the ‘Create Account’ tab found on the Customer Login screen.
- Fill in your personal particulars on the account creation page. Click on the ‘Create’ tab for account creation.

How can I retrieve a forgotten password?

Click on ‘Forgot your Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

How can I update/edit my shipping details?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact us via whatsapp or call at +92 310 4199111 immediately. The requested change will be carried out in case the order is not already processed.

How will I view my order details and history?

Please sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only, not the guest checkout.

How can I place an order?

Once you have found the product you want, it’s time to place your order!
- Sign in to your online account
- When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’.
- Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.
- Once you’ve added all products into your shopping cart, click Proceed to checkout and enter billing and shipping information
- Provide payment information
- Review and submit your order Check the Sales Order Summary

What if I do not receive a 'Sales Order Summary'?

A sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with us. You can call/text/whatsapp at +92 310 4199111 to confirm.

How will I know if you have received my order?

Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time. However, the order would be shipped only when payment verification is complete.

Can I cancel my order?

You can cancel your order within 24 hours of placing your order. 

Can I add items to an existing order or make changes to an order?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order, and places a new order. 

How shall I make a payment?

Following are the payment options available for your convenience:
- Bank Transfer (for Pakistan orders only)

- Zelle (for US orders only)

- Online payment (Visa Debit/Credit, Master Debit/Credit)

What should I do if my payment fails?

In case of a payment failure, make sure the information passed on to payment gateway is accurate i.e. account details, billing address etc. If your account has been debited after a payment failure, you can email us on info@vleien.com or give us a call on +92 310 4199111 with your order number for any clarification.

What should I do if my account was debited but I did not receive order confirmation/ Sales order summary?

In case your account was debited but you did not receive an order confirmation from us please whatsapp/text/call us at +92 310 4199111 so we can register your order manually.